Collector / Collection officer

Job Title: Collector

Looking for those with both B2B and B2C experience. Company collection experience is required.

Job Summary:

The Credit Collector is responsible for managing and collecting outstanding payments from customers while maintaining positive customer relationships. The role involves following up on overdue accounts, negotiating payment arrangements, and ensuring timely recovery of receivables.

Requirements:

• High school diploma or bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• 1–3 years of experience in collections, accounts receivable, or a similar role.
• Strong communication and negotiation skills.
• Proficiency in Microsoft Office and ERP/accounting systems.
• Good analytical and problem-solving abilities.
• Ability to handle sensitive situations professionally and maintain confidentiality.

Key Competencies:

• Customer service orientation
• Attention to detail
• Persistence and resilience
• Time management
• Conflict resolution and negotiation skills

Key Responsibilities:

• Contact customers via phone, email, and other communication channels to collect outstanding payments.
• Monitor customer accounts and identify overdue balances.
• Negotiate payment plans and settlement arrangements where appropriate.
• Maintain accurate records of collection activities and customer interactions.
• Follow up on promises to pay and ensure adherence to agreed payment schedules.
• Escalate delinquent accounts as required according to company policies.
• Collaborate with internal teams to resolve billing disputes and payment issues.
• Prepare collection reports and provide updates to management.