Network Operations Engineer

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Job Description

The role is responsible for providing 1st and 2nd level technical support for services delivered to Vodafone SME & Corporate customers, ensuring high service quality, SLA compliance, and customer satisfaction.

• Act as the first point of contact for corporate customers, handling inbound calls related to technical issues.
• Manage and resolve technical customer issues across a wide portfolio of services, including Fixed, ICT and IoT services.
• Perform 1st and 2nd level troubleshooting, identifying root causes and restoring services in line with agreed SLAs.
• Provide technical phone support to field technicians during on-site customer visits.
• Monitor network circuits and services, with a focus on VIP customers, ensuring proactive issue detection and resolution.
• Escalate complex incidents to 3rd level support when required, especially in cases of SLA violation.

Candidate Profile

• At least 1 year of experience in technical support on fixed services
• University or College degree in network or telecommunications field
• Very good knowledge in xDSL/ VoiP/ FTTH technology
• Very good level of Greek and English language (oral and written)
• Customer obsessed with emphasis on quality 
• Team player with analytical skills and high levels of self-motivation & “can do” attitude

The Company Offers

• Friendly and challenging working environment
• Competitive salary package, annual bonus
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
• Unlimited connectivity with Vodafone mobile services and special discounts in landline and Vodafone TV services
• Opportunities for further development
• Unlimited access to learning resources and trainings 
• Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with teams, values, and services 
• Extra days off: Vodafone Day, Family Day

After collecting and reviewing the submitted resumes, we will contact candidates who meet the requirements of the position to schedule an interview.

For more job opportunities, please visit our website at www.adecco.gr and submit your resume to our database. We recommend using Google Chrome when uploading your CV to the Adecco database.

All applications are treated with the utmost confidentiality.

Adecco HR is an Equal Opportunity Employer and committed to fostering a diverse and inclusive workplace. All applicants are considered equally, regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic characteristics, disability, age, or any other characteristic protected by applicable law. We foster to a workplace where everyone feels respected, valued, and empowered to grow and succeed.

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